Privacy policy
Effective Date: January 1, 2023
This Privacy Policy describes how Shivoo, LLC (“we,” “us,” or “our”) collects, uses, and protects the personal information of its paid users and caregivers. By accessing or using www.shivoony.com, you agree to the terms of this Privacy Policy.
Collection of Personal Information
1.1. Users:
During the registration process for users, we may collect the following personal information:
● First name
● Last name
● Mobile phone number and other phone numbers
● Email address
● Billing and mailing address
● Profile picture
● Location of care recipient
● Age range of care recipient
● Care preferences of care recipient
● Days of care needed
● Hour range of care needed
● Name of fiscal intermediary agency
● Gender of care recipient
● Spoken language of care recipient
● Customer preferences
● Geo-locational information
● Payment method
● Name on credit card or bank account
● Card number or bank account information
● IP address
● Agreement to the privacy policy and terms of use
● Information that you provide to us by email, via social media or by other channels of communication. This also includes communication through means such as text chats, messages and worksheets between you and the User.
● Payment and purchase history as well as payment information, such as PayPal e-mail address and Stripe account name.
● Information regarding surveys, complaints and warranty matters.
● Website and social media links.
1.2. Caregivers:
When caregivers create their profiles, we may collect the following personal information:
● First name
● Last name
● Phone number
● Email address
● Mailing Address
● Profile summary / write-up
● Full-time or part-time work preference
● Age range preference for working with
● Days available to work
● Desired daily hours range
● Location preference for work
● Languages spoken other than English
● Profile picture
● Resume
● Educational Information
● Professional and Employment Information and History
● Credentials
● How caregivers heard about us
● Confirmation of being over 18 years old
● Confirmation of being authorized to work in the United States
● Place of birth
● Personal Identification Numbers
● Social Security Records
● Driver’s License Numbers
● Agreement to the privacy policy
● Technical data, such as IP address, MAC address, URL, unique device ID, network and device performance, browser, language and identification settings, geographic location, operating system, other information from cookies or similar mechanisms (device information).
● Information that you provide to us by email, via social media or by other channels of communication. This also includes communication through means such as text chats, messages and worksheets between you and the User.
● Payment and purchase history as well as payment information, such as PayPal e-mail address and Stripe account name.
● Information regarding surveys, complaints and warranty matters.
● Website and social media links.
1.3 Emergency Contacts
If a User has provided us with an Emergency Contact, we collect and store the following information about an Emergency Contact whom we needs to contact in case of an emergency, including Contact information such as name, telephone number, and relationship with the User.
1.4 Representatives, Suppliers, Partners and Affiliates
We collect and stores the following information about you that we need to contact you and to fulfil our obligations with respect to a Shivoo representative, and undertakings towards you as a supplier, partner or affiliate (such as but not limited to computer programmers, sales representatives etc.) . This also includes contact persons to companies that have registered a business account with us. Such information collected includes:
· Personal information and contact information, such as name, address, telephone number, email address, title, position. employer.
· Information that you provide to us by email, via our social media or by other channels of communication.
· Where applicable, information regarding phone calls with customer service.
· Payment information, as applicable.
Additional information we may collect:
We may also collect tracking information which our web server automatically recognizes each time you visit one of our websites or communicate with us by e-mail (for example your domain name, your e-mail address, and what pages you visit); and we may use this information to (a) improve and customize the content and layout of our website and other communications tools; (b) track usage of our website; and (c) identify abuse or misuse of our websites.
· Personal information and contact information, such as name, personal identity number, address, telephone number and email address.
· Personal information and contact information, such as name, personal identity number, address, telephone number and email address.
· We may also collect information that you provide to the us by email, via our social media or by other channels of communication. This includes communication, such as text chats, messages and worksheets between a User, a liaison and a potential Caretaker.
· Information regarding surveys, complaints and warranty matters.
· Technical data, such as IP address, MAC address, URL, unique device ID, network and device performance, browser, language and identification settings, geographic location, operating system, other information from cookies or similar mechanisms (device information).
Security of Personal Information
We take reasonable measures to ensure the security of the personal information collected on our website and implement industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information.
Sharing of Personal Information
We do not share any personal information collected on Shivoony.com with third parties, except as required by law, a subpeona, or with your explicit consent, or as may be necessary for payment.
Age Restrictions
Users must be at least 18 years old to use Shivoony.com.
Retention of Personal Information
We retain the personal information collected from paid users and caregivers for as long as permitted by New York law.
Use of Cookies and Similar Technologies
We may use cookies or similar technologies on our website for standard marketing and user-experience optimization purposes, as permitted by state and federal laws.
7. Links
This website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's website. Shivoo strongly advises you to review the privacy policy of every website you visit. Shivoo has no control over and assume no responsibility for the content, privacy policies or practices of any third party websites or services.
Do Not Track
Our Service does not respond to Do Not Track (DNT) signals. However, some third party websites do keep track of your browsing activities. If you are visiting such websites, you can set your preferences in your web browser to inform websites that you do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of your web browser.
This website is intended for those age 18 and above only. If you feel you publicly posted information on the Platform and you are between the ages of 13 and 17, please contact us at the “contact us” link on the website. Please allow reasonable time for a response. Please be aware that such a request does not ensure complete or comprehensive removal of the data/content you have posted and that there may be circumstances in which the law does not require or even allow removal of data, even if requested.
9. Data Protection Laws
Shivoony.com does not specifically comply with the General Data Protection Regulation (GDPR). However, we strive to protect personal information in accordance with applicable data protection laws. We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.
10. Access, Modification, and Deletion of Personal Information
Users can access, modify, or delete their personal information at any time by logging into their profile. This applies to both care seekers and care providers.
11. Promotional Emails and Newsletters
We may send promotional emails or newsletters to users. Users can opt-out of such communications by following the instructions provided in the emails or by contacting us directly.
12. Changes to the Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on Shivoony.com (except that we will e-mail you or provide a notice on our website in advance of the effective date of any significant changes).
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at info@shivoony.com.
Do You Need Extra Help?
If you would like this Privacy Policy in another format (for example: audio, large print, braille) please contact us at info@shivoony.com /see "How to contact us" above.